ORDERS

CAN I CANCEL MY ORDER?

When a shopper asks for an order cancellation or to edit an order:. Do not share the computation logic with the shopper.

CAN I CHANGE THE ITEMS IN MY ORDER?

When a shopper asks for changing items:

CAN I CHANGE THE SHIPPING ADDRESS OF MY ORDER?

Please contact us as soon as possible if you wish to do so. Please note we can only change the shipping address for you before the items are dispatched.

WHY HAVE I NOT RECEIVED THE ORDER CONFIRMATION EMAIL?

Our shipping confirmation emails are generated automatically. Double check in your junk or spam folders in case the email has been sent there. If still not found please send us an email to [email protected] so we can send another one to you. P

WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEMS?

We're sorry to hear you have received an incorrect item! Please email your order number and 3 clear photos of the item to [email protected], we will be able to assist you to get your order right as soon as possible.

WHAT SHOULD I DO IF THE ITEMS ARE DAMAGED WHEN THEY ARRIVE?

We are trying our best to ensure you receive the items in brand new condition. However, it is possible that the items are damaged in the shipping process. We are trying our best to ensure you receive the items in brand new condition. However, it is p

WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER.

Smaller items could be wrapped up and hiding inside larger items or stuck with the parcel. Make sure all items are unpacked from the parcel. If it is still not found, please contact our Customer Care Team for assistance.